Privacy policy

Last updated: 31 October 2026

Grumpy Turtle Vape Store, 577 Ben Swart St, Garsfontein, Pretoria ("we", "us") respects your privacy. This policy explains what personal information we collect, why, and your rights under the Protection of Personal Information Act, 2013 (POPIA).

Who is responsible

Grumpy Turtle Vape Store is the responsible party for your information. Our Information Officer is the owner of Grumpy Turtle Vape Store. Contact: admin@grumpyturtle.co.za · 0813827004 · 577 Ben Swart St, Garsfontein, Pretoria.

What we collect

• Your name, email address, cellphone number and delivery address when you register, order or contact us.
• What you buy (online and in store) and your reward points, so we can run your account and the loyalty programme.
• Payment confirmations from our payment providers. We never see or store your full card details.
• Basic technical information (such as which pages are visited) to keep the website working and secure.

Why we use it

• To process, deliver and support your orders, and to run your account and reward points.
• To confirm that you are 18 or older, as our products are for adults only.
• To contact you about your orders, or about an item left in your cart.
• To send specials and news, only if you agreed to it. You can opt out at any time.
• To meet our legal, tax and accounting obligations.

Who we share it with

Only with the companies that help us serve you, and only what they need: payment providers (such as PayFast and Ozow), couriers (such as The Courier Guy) for deliveries, and our website and email hosting providers. We do not sell or rent your information to anyone.

How long we keep it

For as long as your account is active, and afterwards for as long as the law requires us to keep transaction records (for example, tax records).

How we protect it

Passwords are stored encrypted, the website uses a secure (https) connection, and only authorised staff can see customer information.

Cookies

We only use the cookies needed for the website to work: your login, your shopping cart and your age confirmation. We do not use advertising cookies.

Your rights

You may ask what information we hold about you, ask us to correct or delete it, object to us using it, and opt out of marketing at any time. Contact us using the details above. If you are not happy with our answer, you may complain to the Information Regulator (South Africa): www.inforegulator.org.za.

Under 18s

Our website and products are for people aged 18 and older only. We do not knowingly collect information from anyone under 18.